Returns + Exchanges

Delivery

We are proud to offer free worldwide shipping on all our orders. To ensure your pieces arrive safely and securely, we partner with trusted global carriers, including DHL, FedEx, and UPS.

United States: Estimated delivery time is 5–10 days.
International: Estimated delivery time is 14–28 days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Returns

We want you to be completely satisfied with your Season & Soul purchase. If you need to make a return, we accept returns within 30 days of purchase. Please be aware that any original duties and taxes paid are non-refundable.

To ensure a smooth return process, please follow these steps:

Document the Condition: Take a clear video showing the current condition of the jewelry you wish to return.
Contact Us: Email your return request, including your order number and the video of the item, to returns@season-soul.com.
Await Instructions: Our team will review your request and reply with the next steps and return shipping details.

Help

If you have any questions about your delivery, our return policy, or need assistance with an existing order, please do not hesitate to reach out to us at returns@season-soul.com. We are here to help!