Privacy Policy

Privacy Policy for Season & Soul

Last Updated: 2026/9/28

Welcome to Season & Soul (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (season-soul.com) and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Identity Data: Includes first name, last name, username, or similar identifier.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes payment card details (processed securely via our third-party payment gateways; we do not store full credit card numbers).
Transaction Data: Includes details about payments to and from you and other details of jewelry and products you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, as well as your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including through:

Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you purchase our products, create an account, subscribe to our publications, or request marketing to be sent to you.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and deliver your order, including managing payments, fees, and charges, and collecting and recovering money owed to us.
To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To deliver relevant website content and advertisements to you (e.g., via Google Ads, Meta Ads, or TikTok) and measure or understand the effectiveness of the advertising we serve you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

4. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes outlined in Section 3:

Service Providers: Acting as processors who provide IT and system administration services (such as our hosting providers, content delivery networks like Cloudflare, and e-commerce platform services).
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Third-Party Marketing Platforms: We share specific, limited data with advertising networks to serve relevant ads across other platforms.
Logistics Partners: Shipping and delivery services required to fulfill your orders.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.