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Return to shopFAQ v2
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 30-day return policy from the date of purchase. Items must be in their original condition. Please note that any original customs duties and taxes paid are non-refundable.
To initiate a return, please follow these steps:
Document the Condition: Take a clear video showing the current condition of the item.
Submit Request: Email returns@season-soul.com with your order number and the video attached.
Await Instructions: Our support team will review your request and reply with next steps and return address details.
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Once your return request is approved via email, our team will provide full return shipping details.
Yes! If you would like to exchange an item for a different size or style, please email returns@season-soul.com with your order details, and our customer support team will guide you through the exchange process.